General Terms and Conditions (GTC)

Lola & Marco Thomé-De Oliveira
Status: August 2025

1. Scope
These General Terms and Conditions (GTC) apply to all services, events, offers and rentals of Lola & Marco Thomé-De Oliveira (hereinafter referred to as “provider”), unless otherwise agreed in writing.

2. Conclusion of contract
With the booking (oral, written, by e-mail or online booking) a binding contract is concluded between the provider and the customer.

3. Services
The exact scope of services results from the respective service description (e.g. website, offer documents, individual agreements). Changes to the schedule that do not alter the overall character remain reserved.

4. Prices and payment conditions
All prices are final prices in euros.

• Deposit: 20% of the total amount due at the time of booking

• Remaining balance: no later than 10 days before arrival/start of service

Payment is made by bank transfer, in cash or via the offered online payment system.

5. Withdrawal / Cancellation by the customer
A cancellation must be made in writing or by e-mail. The following cancellation conditions apply:

• Up to 14 days before the start of service: free of charge, deposit will be fully refunded

• 13 to 7 days before the start of service: 50% of the total price

• From 6 days before the start of service or in case of no-show: 100% of the total price

For booked accommodation or rental services (e.g. golf cart), the same deadlines and percentages apply.

6. Withdrawal by the provider
The provider reserves the right to withdraw from the contract for important reasons (e.g. illness, force majeure). Payments already made will be fully refunded in this case. Further claims are excluded.

7. Liability
Participation in events or the use of rented items is at the customer’s own risk. The provider is only liable for intent and gross negligence. No liability is accepted for the customer’s personal belongings.

8. Data protection
Personal data is processed exclusively for the handling of the booking and in accordance with the applicable privacy policy.

9. Final provisions
Luxembourg law applies. For consumers residing in the EU, this choice of law applies only insofar as it does not deprive the consumer of the mandatory protection provided by the laws of the state in which the consumer has his or her habitual residence. Place of jurisdiction is Esch-sur-Alzette, insofar as legally permissible.